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Account & Registration
Visit coinback.ws/register and fill in your full name, email address, Pakistani mobile number, and date of birth. Choose a username and password, agree to the terms, and submit. A verification email is sent immediately — click the link inside to activate your account. The whole process takes under two minutes. All accounts are in Pakistani Rupees (PKR) with no conversion fees.
No. Each individual may only hold one coinback account. Duplicate accounts are detected during identity verification and may result in both accounts being suspended. If you've forgotten your login details, use the password reset option on the Login page — your original account and balance will be there waiting for you.
Before your first withdrawal, coinback requires identity verification. You'll need a clear photo or scan of your Pakistani CNIC (front and back) and a selfie holding the CNIC. If the name or mobile number on your account differs from your CNIC, additional documentation may be requested. Verification is typically completed within 24 hours on business days.
Go to coinback.ws/login and click the "Forgot Password" option. Enter your registered email address and a reset link will be sent within a couple of minutes. The link is valid for two hours. If you don't see the email, check your spam folder. If you've lost access to your registered email, contact support at support@coinback.ws with your CNIC number for manual recovery.
Contact coinback support at support@coinback.ws to request an email or mobile number change. For security reasons, this cannot be done through account settings — it requires identity verification by the support team. The process typically takes one to two business days. Provide your CNIC number and the new email or number you'd like to use.
Accounts are temporarily locked after several failed login attempts — this is a security measure. Wait 15 minutes and try again. If the account remains locked, contact coinback support via live chat or at support@coinback.ws. Provide your registered email and CNIC number so the team can verify your identity and restore access.
Yes. Contact coinback support at support@coinback.ws and request permanent account closure. Before the account is closed, any remaining real-money balance will be returned to your registered payment method. Bonus balances that haven't met their wagering requirements are forfeited. If you're considering closure due to problem gambling, coinback's self-exclusion tool may be a better option — it achieves the same result with additional protections.
Deposits & Payment Methods
Coinback accepts deposits via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit or credit cards. All transactions are in Pakistani Rupees. There are no deposit fees on any method. For a full guide on how to deposit, visit the Deposit and Withdrawal page.
The minimum deposit on coinback is Rs 500. This applies to all payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payments. There is no maximum deposit limit set by coinback, though your individual bank or mobile wallet may have its own daily transfer limits.
Deposits via Easypaisa and JazzCash are typically credited to your coinback account within a few seconds to a few minutes. NayaPay, SadaPay, and card deposits usually arrive within five minutes. IBFT bank transfers can take up to two hours depending on your bank. If your deposit hasn't appeared after the expected time, contact coinback support with your transaction reference number.
Coinback charges no fees on deposits. The full amount you send arrives in your coinback wallet. However, your mobile wallet or bank may charge its own transfer fee depending on your account type and service provider — this is outside coinback's control. Check with your payment provider if you're unsure.
First, confirm that the transaction was successful on your Easypaisa, JazzCash, or bank app — check whether the amount was actually deducted. If it was deducted but hasn't appeared in coinback after the expected processing time, contact coinback support via live chat or at support@coinback.ws. Provide the transaction reference number, the amount, the time of the transaction, and the payment method you used.
Coinback requires that deposits come from payment accounts registered in your own name. Third-party deposits — using someone else's account — are not permitted and may result in the deposit being reversed and the account being reviewed. To avoid complications, always deposit from accounts that match the name on your coinback registration.
Withdrawals
Log in to coinback, go to the Cashier section, select Withdrawal, choose your payment method, and enter the amount. Before your first withdrawal, you'll need to complete KYC identity verification by submitting your CNIC. Once approved, all subsequent withdrawals are processed quickly. Full details are on the Deposit and Withdrawal page.
Withdrawals to Easypaisa and JazzCash are typically processed within 10 minutes of approval. Bank transfers (IBFT) may take up to 24 hours. Card withdrawals take two to five business days depending on your bank. Coinback aims to approve all withdrawal requests within one to two hours during business hours. If your withdrawal is still pending after 24 hours, contact support.
The minimum withdrawal on coinback is Rs 500. There is no maximum single withdrawal limit set by coinback, though large withdrawals may be subject to additional verification for security and compliance purposes. All withdrawals are fee-free on coinback's side — your bank or wallet provider may apply their own charges.
Common reasons for a declined withdrawal include: incomplete KYC verification, active bonus funds with wagering requirements still pending, attempting to withdraw more than your available real-money balance, or a mismatch between your account name and your withdrawal account name. Contact coinback support with your withdrawal reference number and they'll explain the specific reason and how to resolve it.
No. Coinback does not charge any fees on withdrawals. Your full withdrawal amount is sent to your Easypaisa, JazzCash, or bank account. Your payment provider may have their own incoming transfer policies — check with them if you're expecting a specific amount and receive slightly less.
Bonuses & Cashback
Coinback offers a welcome bonus on your first deposit. The bonus activates automatically — no code required. The minimum qualifying deposit is Rs 500 via any accepted payment method. Bonus funds carry wagering requirements that must be met before bonus-derived winnings can be withdrawn. For the current offer details and full terms, visit the Promotions page.
Coinback calculates your net losses (total bets minus total winnings) across the previous Monday-to-Sunday period. A percentage of those net losses is credited to your account every Monday as cashback. The cashback is added automatically — no claim needed, no minimum odds requirement. It can be used to place bets immediately. Cashback applies to real-money play only, not bonus-funded bets.
Yes. Most coinback bonus offers carry wagering requirements — a multiple of the bonus amount that must be wagered before any bonus-derived winnings become available for withdrawal. Wagering requirements are specific to each promotion and are clearly stated in the offer terms. Weekly cashback has its own terms — check the Promotions page for current details on each offer.
Yes. You can opt out of all promotional communications from coinback — bonus offers, cashback reminders, event notifications — through your account settings under Responsible Gaming. Opting out takes effect within 24 hours and does not affect your account access or ability to play. You can re-enable promotional communications at any time.
Bonuses may be cancelled if a withdrawal is requested before the wagering requirements are met, if restricted games were used to contribute towards wagering, if a bonus was claimed by the same person on multiple accounts, or if the account is flagged for suspicious activity. If you believe your bonus was cancelled in error, contact coinback support with details and the team will review your case.
After logging in to your coinback account, your wallet displays your real-money balance and bonus balance separately. Tap or click on the wallet icon for a breakdown including your current wagering progress, the bonus expiry date, and which games are contributing to the requirement. If anything looks off, contact coinback support via live chat.
Games & Live Casino
Coinback offers a full range of online gaming options: live casino (baccarat, roulette, blackjack, Dragon Tiger), card games (Teen Patti, Andar Bahar, poker variants), jackpot slots, and sports betting. The baccarat section has its own dedicated page with multiple table variants. All games are accessible in PKR from any device — no app needed.
Yes. Coinback's live casino is fully optimised for mobile browsers on both Android and iOS. Live streams load quickly on 4G connections and the interface scales cleanly to smartphone screens. You don't need to download an app — just open coinback.ws in your mobile browser, log in, and tap any live table to start playing.
Minimum and maximum bet limits vary by table on coinback's baccarat section. Low-limit tables are available for players who prefer smaller stakes, while VIP tables accommodate higher bet amounts. All bets are placed in PKR. Table limits are displayed on the lobby screen before you enter a game, so you can choose the right table for your budget.
Yes. Coinback's RNG-based games (slots, card games) use certified random number generators that have been independently tested for fairness. Live casino games use real dealers and physical cards/equipment streamed from regulated studios — the results are determined by actual dealing, not software. Return-to-player (RTP) percentages for slot games are published by the game providers.
Coinback's platform logs every bet and game round. If your connection drops or a game freezes mid-round, the round will complete server-side and the result will be applied to your account. Refresh the page and check your transaction history — the bet outcome should appear within a few minutes. If it doesn't, contact coinback support with the game name, approximate time, and bet amount.
Sports Betting
Coinback's sports betting section covers cricket (PSL, international Test, ODI, and T20 matches), football (Premier League, Champions League, local leagues), tennis, kabaddi, and other popular sports. Pre-match markets are available days before events, and in-play live betting is supported for major matches. All bets are settled in PKR.
Yes. Coinback's live betting feature allows you to place bets on events that are already underway. Odds update in real time as the match progresses. Live betting is available for cricket, football, and several other sports. Markets open and close dynamically during play — sometimes odds are suspended briefly around significant moments like wickets or goals.
Winning bets are settled and credited to your coinback wallet as soon as the event result is confirmed — usually within minutes of the final whistle or last wicket. For tournaments or competitions settled over multiple days, settlement occurs when the final result is official. If a result appears incorrect or a settlement seems delayed, contact coinback support with your bet reference number.
If a match is abandoned before the minimum number of overs or playing time specified in coinback's rules, bets are typically voided and stakes returned to your account. For postponed matches, bets remain valid if the match is played within a specified time period (usually 48 hours). If it doesn't take place within that window, bets are voided. Full details are in coinback's Terms and Conditions.
Security & Responsible Gaming
Coinback uses TLS encryption on all connections between your device and the platform. Passwords are hashed and salted — they are never stored in plain text. Financial transactions are processed through encrypted payment gateways. Coinback does not sell or share your personal data with third parties for marketing. See the Privacy Policy for full details.
Yes. Coinback's responsible gaming tools include daily, weekly, and monthly deposit limits. Set them in your account settings under Responsible Gaming. Reductions take effect immediately. Increases require a 24-hour cooling-off period before they apply — this is intentional, to prevent impulsive decisions from overriding your own limits.
Self-exclusion is available in your account settings under Responsible Gaming. Choose a period of six months, one year, five years, or permanent exclusion. Once applied, it takes effect within 24 hours and cannot be reversed during the exclusion period. Coinback also stops sending promotional emails to self-excluded accounts. If you need urgent help, contact support at support@coinback.ws now.
Please reach out — you don't need to handle this on your own. Contact coinback support at support@coinback.ws or via live chat and ask for a cooling-off period or self-exclusion to be applied immediately. You can also use the self-exclusion tool in your account settings without contacting anyone. Visit the Responsible Gaming page for a full list of tools and more information on getting help.
No. Coinback is strictly for players who are 18 years of age or older. Age verification is required before any withdrawal is processed. If coinback has reason to believe an account belongs to a minor at any stage, the account is suspended immediately pending verification. If you are aware of a minor using coinback, please contact support@coinback.ws immediately.