Coinback takes your privacy seriously. This policy explains exactly what data we collect, why we collect it, how it's used, and what rights you have over it. We've written it plainly so it's actually readable — no legal maze.
Six principles that guide how coinback handles your personal information.
Coinback is an online gaming platform operating at coinback.ws. When this Privacy Policy refers to "coinback", "we", "us", or "our", it refers to the entity responsible for operating the coinback platform and for the processing of personal data collected through it.
Coinback is the data controller for the personal information you provide when registering and using the platform. As data controller, coinback is responsible for determining the purposes and means of processing your personal data and for ensuring that processing is carried out in accordance with applicable data protection obligations.
If you have any questions or concerns about how coinback handles your personal data, you can contact us at any time via email at support@coinback.ws. We aim to respond to all privacy-related queries within five business days.
Coinback collects personal data from players in several ways — information you provide directly when registering or contacting support, information generated automatically through your use of the platform, and information provided by third-party service providers such as payment processors and identity verification services.
Information you provide directly to coinback:
Information collected automatically when you use coinback:
Information received from third parties:
Coinback may receive identity verification data from KYC providers, transaction confirmation data from payment processors, and fraud risk signals from anti-fraud services. This information is used exclusively for the purposes described in this policy and is not combined with your coinback profile for any unrelated purpose.
Every piece of data that coinback collects has a defined purpose. We do not collect information for its own sake. The main reasons coinback collects and processes personal data are:
Coinback processes your personal data on one or more of the following legal bases depending on the specific processing activity:
| Legal Basis | When It Applies on Coinback |
|---|---|
| Contractual necessity | Processing required to provide you with coinback services — account management, payment processing, game access, and support. |
| Legal obligation | KYC verification, AML compliance, age verification, and record-keeping required under applicable law. |
| Legitimate interests | Fraud prevention, security monitoring, responsible gaming monitoring, and platform analytics where coinback's interests don't override your rights. |
| Consent | Marketing communications, non-essential cookies, and promotional profiling. You can withdraw consent at any time without affecting prior processing. |
Where coinback relies on legitimate interests as the legal basis for processing, we conduct a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms. If you wish to receive information about a specific legitimate interests assessment, contact us at support@coinback.ws.
Coinback uses your personal data in the following specific ways, each linked to a defined purpose and legal basis:
Coinback does not sell your personal data to third parties. Your data is shared externally only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
Service providers who process data on coinback's behalf:
Disclosure required by law:
Coinback may disclose your personal data to law enforcement, regulatory authorities, or judicial bodies if required to do so by applicable law, by court order, or in response to a legitimate legal request. Coinback will notify you of such disclosure requests where legally permitted to do so.
Business transfers:
In the event of a merger, acquisition, or sale of all or part of coinback's business, personal data held by coinback may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy commitments applicable to your data under the new arrangement before the transfer takes effect.
Coinback retains your personal data only as long as necessary for the purposes described in this policy or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal and regulatory compliance |
| Transaction history | 7 years from transaction date | Financial record-keeping obligations |
| KYC documents | 5 years after account closure | AML compliance requirements |
| Customer support records | 3 years from last interaction | Service quality and dispute resolution |
| Live chat transcripts | 90 days | Quality assurance review |
| Marketing consent records | Until withdrawn + 1 year | Proof of consent basis |
| Website usage logs | 13 months rolling | Security and fraud detection |
When the retention period for any category of data expires and there is no remaining legal basis to continue holding it, coinback will securely delete or anonymise the data. Anonymised data may be retained indefinitely for statistical analysis purposes, as it can no longer be linked back to any individual.
Coinback implements technical and organisational security measures designed to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures are reviewed and updated regularly as technology and threat landscapes evolve.
Coinback uses cookies and similar tracking technologies on coinback.ws. Cookies are small text files stored on your device that help the platform function correctly, remember your preferences, and gather usage statistics to improve the experience for all players.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to use the coinback platform. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
As a registered coinback player, you have the following rights over your personal data. To exercise any of these rights, contact coinback at support@coinback.ws with your request. We will respond within 30 days and may need to verify your identity before acting on the request.
The coinback platform is strictly intended for adults aged 18 years and over. Coinback does not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification checks, and we may request CNIC or other identity documentation to confirm that a player meets the minimum age requirement.
If coinback becomes aware that personal data has been collected from a person under the age of 18, that account will be closed immediately, the data will be deleted, and any deposits made to the account will be returned to the originating payment method following verification. If you believe a minor has registered on coinback, please contact us at support@coinback.ws immediately.
Coinback may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes — changes that significantly affect how your data is used or your privacy rights — we will notify you by email at least 14 days before the changes take effect.
Non-material changes such as clarifications, corrections, or updates to contact information may be made without prior notice. The date of the most recent revision is always displayed at the top of this policy. We encourage coinback players to review this policy periodically to stay informed about how your data is being handled.
Continued use of coinback after the effective date of any revision constitutes your acknowledgment of the updated policy. If you do not agree with a material change, you have the right to close your account before the change takes effect.
If you have any questions, concerns, or requests related to this Privacy Policy or how coinback handles your personal data, please get in touch using the details below. We take all privacy queries seriously and aim to resolve them promptly and transparently.
When submitting a data access, correction, or deletion request, please include your registered email address and enough detail for us to identify your account and understand the specific request. We may need to verify your identity before acting on the request — this is a security measure to protect your data from unauthorised access.
If you're not satisfied with coinback's response to a privacy concern after giving us a reasonable opportunity to address it, you may have the right to raise the matter with a relevant data protection authority. We would always prefer to resolve issues directly and encourage you to contact us first.
To exercise any of these rights, email support@coinback.ws. We respond within 30 days.
Our privacy policy is one part of a broader commitment to being a platform Pakistani players can genuinely trust. Fair games, honest bonus terms, fast PKR payouts, and now a privacy framework that tells you exactly how your data is handled. Register today and experience coinback for yourself — it takes under two minutes.