These terms govern your use of the coinback platform. We've written them to be as clear and straightforward as possible — please read them before you register or deposit. By using coinback, you agree to what's set out here.
The most important rules summarised — full details in the sections below.
By accessing, registering on, or using the coinback platform at coinback.ws, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These terms form a legally binding agreement between you and coinback.
If you do not agree with any part of these terms, you must not use the coinback platform. Continued use of the platform after any amendment to these terms constitutes acceptance of the revised version. Coinback recommends that players review these terms periodically, particularly before making significant deposits or claiming new promotions.
These terms apply to all coinback services including but not limited to: live casino games, sports betting, card games, jackpot slots, baccarat, and any promotional activity run through coinback or its affiliated channels.
To use the coinback platform, you must meet all of the following eligibility requirements at the time of registration and at all times during your use of the platform:
Coinback may request verification documents at any time to confirm eligibility. Documents typically requested include a valid national identity card (CNIC), proof of address, and proof of payment method ownership. Failure to provide these documents within a reasonable timeframe may result in account suspension pending review.
Each individual may hold only one registered account on coinback. Duplicate accounts — whether created knowingly or inadvertently — will be detected during our standard verification processes. In the event of duplicate accounts being identified, coinback reserves the right to close the additional account(s) and review all associated balances and transaction history.
When registering a coinback account, you must provide accurate and complete information including your full name as it appears on your CNIC, a valid mobile number, and a valid email address. You are responsible for keeping your registration information up to date. Providing false or misleading information at registration is a material breach of these terms and may result in immediate account closure.
Your coinback account login credentials — username and password — are your responsibility. You must not share your credentials with any other person. Coinback will never ask you for your password through any communication channel including email, live chat, or phone. You should use a strong, unique password for your coinback account and update it regularly.
Coinback operates a Know Your Customer (KYC) process in line with responsible gaming and anti-money laundering obligations. This process may require you to submit identity documents before your first withdrawal or when your deposit or withdrawal activity triggers a review threshold. Full verification is required before coinback will process any withdrawal request.
Coinback accepts deposits in Pakistani Rupees (PKR) only. The following payment methods are accepted for deposits: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer, and Visa/Mastercard debit cards issued by Pakistani banks.
The minimum deposit amount on coinback is Rs 500. There is no maximum deposit limit for standard accounts, though coinback may apply transaction limits in line with payment processor rules or in response to specific account risk reviews.
Coinback does not charge fees on deposits. Any fees charged by your payment provider or bank are independent of coinback and are not within our control. Deposits are generally credited to your coinback balance instantly or within a few minutes of the transaction being confirmed by the payment provider.
All funds deposited into your coinback account must come from payment sources registered in your own name. Third-party deposits — funds sent from payment accounts or cards belonging to another person — are not permitted and will trigger a compliance review. Deposits identified as originating from third-party sources may be returned and the associated account suspended pending investigation.
Withdrawals from coinback are processed in Pakistani Rupees to the same payment method used for deposit where possible. If multiple methods have been used, coinback may direct the withdrawal to the most recently used method or request clarification from the player.
The minimum withdrawal amount is Rs 500. Withdrawals are subject to successful KYC verification. First-time withdrawal requests may require submission of identity and payment method verification documents before processing can begin. Coinback aims to complete this review as quickly as possible.
Processing times for approved withdrawals are as follows:
Coinback does not charge withdrawal fees. You may submit one withdrawal request per 24-hour period. This limitation exists for operational and security reasons and applies to all account tiers. Coinback reserves the right to conduct additional verification checks on withdrawal requests that exceed certain thresholds or that display unusual patterns relative to the account's deposit and gameplay history.
Coinback offers various promotions including welcome bonuses, reload bonuses, free spins, and the weekly cashback programme. Each promotion has its own specific terms including wagering requirements, eligible games, minimum deposit, expiry date, and any maximum withdrawal limits from bonus winnings. These terms are published on the relevant promotion page and are part of these Terms and Conditions.
Wagering requirements on coinback bonuses specify how many times the bonus amount (or bonus plus deposit, depending on the offer) must be wagered before any associated winnings become withdrawable. Contributions toward wagering requirements vary by game type — slots typically contribute 100%, while live casino games and sports betting may contribute a lower percentage as specified in the individual offer terms.
Coinback's weekly cashback is calculated automatically based on your net losses across the previous calendar week (Monday to Sunday). The cashback amount is credited to your coinback account by the following Monday morning without any claim required. Cashback funds carry a standard wagering requirement of 1x before withdrawal.
Coinback reserves the right to amend, suspend, or withdraw any promotion at any time. If a promotion is withdrawn after you have already claimed it and met the eligibility conditions, the claimed offer will still be honoured on the terms that were in place at the time of claiming. Promotions found to be claimed in violation of the terms — including through bonus abuse strategies — may be voided and associated winnings removed from the account.
All games available on coinback are provided by licensed third-party software providers whose products are independently certified for fairness. Random number generators used in non-live games are audited and certified to produce results that are statistically random and not subject to manipulation by coinback or the player.
Live casino games are conducted by professional dealers in regulated studio environments using physical equipment. The streaming delay between the physical outcome and the display on your screen is a technical feature of live broadcasting and has no effect on your bet eligibility or the result applied to your account.
In the event of a technical error — including but not limited to disconnection during a game, game freezing, or incorrect odds being displayed — coinback reserves the right to void the affected round and return the bet to the player's account. Coinback is not responsible for outcomes arising from technical issues on the player's device or internet connection.
Published Return to Player (RTP) percentages are provided by the software provider and represent the theoretical long-term average return across a statistically significant number of rounds. Individual session results will vary significantly from the published RTP figure. Coinback does not modify RTPs from the values set by the game provider.
The following activities are strictly prohibited on the coinback platform and will result in immediate account suspension and investigation:
Coinback cooperates fully with law enforcement authorities in investigations related to prohibited conduct on the platform. Accounts associated with illegal activity will be closed and relevant information provided to authorities as required by applicable law.
Coinback reserves the right to suspend or close any account at any time for any of the following reasons:
Where an account is suspended pending investigation, coinback will endeavour to complete the review within 14 business days. During this period, the account balance is held securely. If the investigation concludes that no breach has occurred, the account will be reinstated and normal access restored.
Players may also close their own coinback account voluntarily at any time by contacting support. Any remaining real money balance at the time of voluntary closure will be returned via the player's registered payment method following standard verification. Bonus balances that have not met their wagering requirement at the time of closure are not returned.
Coinback collects and processes personal information in accordance with its Privacy Policy, which is incorporated into these Terms and Conditions by reference. By registering a coinback account, you acknowledge that your personal data will be collected and processed as described in the Privacy Policy.
Personal data collected by coinback includes but is not limited to: name, date of birth, CNIC number, mobile number, email address, IP address, payment method details, and gameplay transaction history. This data is used to verify identity, process payments, comply with legal obligations, prevent fraud, and improve the coinback platform.
Coinback does not sell personal data to third parties. Data may be shared with payment processors, KYC verification providers, and regulatory bodies as required for the operation of the platform and compliance with applicable law. Full details of data handling practices are available in the Privacy Policy.
Coinback is committed to promoting responsible gaming and providing tools that help players manage their activity. The following tools are available to all registered coinback players through the account settings section:
Self-exclusion requests are processed within 24 hours of being submitted and are applied across all coinback services. During a self-exclusion period, coinback will not send promotional communications to the excluded account. Self-exclusion cannot be reversed before the exclusion period expires.
If you are concerned about your gambling behaviour or the gambling behaviour of someone you know, please visit the Responsible Gaming page for guidance and resources. Coinback encourages players to treat gaming as entertainment and to never gamble with money they cannot afford to lose.
Coinback provides its platform on an "as is" basis. While we make every reasonable effort to ensure the platform is available and functioning correctly at all times, we cannot guarantee uninterrupted access. Scheduled maintenance, technical issues, or circumstances beyond our control may occasionally affect platform availability.
Coinback's liability to any player in connection with any single event or series of related events arising from the use of the coinback platform shall not exceed the total amount deposited by that player into their coinback account during the 12 months preceding the event giving rise to the claim, excluding bonus funds.
Coinback is not liable for losses arising from:
Coinback reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated to registered players via email or an in-platform notification at least seven days before the changes take effect, except in cases where immediate implementation is required for legal or security reasons.
If you do not agree with any amendment to these terms, you have the right to close your coinback account before the new terms come into effect. Continued use of the coinback platform after the effective date of any amendment constitutes acceptance of the revised terms. The date of the most recent revision is always displayed at the top of this page.
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable laws. Coinback aims to resolve all player disputes internally and fairly before any formal escalation is required.
If you have a dispute with coinback, the first step is to contact our support team at support@coinback.ws with full details of the issue. Coinback will acknowledge the complaint within 48 hours and provide a substantive response within five business days. If you are not satisfied with coinback's response, you may escalate the matter through available formal channels.
Coinback's official language for all formal communications and dispute resolution is English. Documents submitted in other languages may need to be accompanied by a certified English translation before they can be processed.
If you have any questions, concerns, or feedback about these Terms and Conditions or any aspect of the coinback platform, we're here to help. You can reach coinback through the following channels:
When contacting coinback support regarding a specific account matter, please have your registered email address and CNIC details ready to help us verify your identity and resolve your query as quickly as possible.
The most important rules from coinback's terms in plain language.
Registration is free and takes under two minutes. We've tried to make our terms as straightforward as possible because we want you to know exactly what you're agreeing to. Deposit in PKR via Easypaisa or JazzCash, claim your welcome bonus, and start playing on a platform that's built with your interests in mind.